Refund Policy
Refund Policy
How refunds, billing, and cancellation work on Decks Studio, provided by Omni Media & Tech Ltd (UK) and Omni Media And Tech LLC (KSA). These refund terms are consistent with our Terms of Service. Last updated 27 June 2026.
14-day refund window.
If Decks Studio doesn't work as promised, you may request a refund within 14 days of payment by replying to your receipt or emailing [email protected].
After 14 days.
After 14 days, refunds are at our discretion and are typically prorated where appropriate.
Single-deck & one-off purchases.
One-off purchases — a single deck/document export or a marketplace theme — are delivered immediately, so they are non-refundable once you have downloaded a clean export or otherwise used the purchase. If you have not yet exported and something is wrong, email [email protected] before downloading and we'll make it right.
Subscriptions and cancellation.
Paid plans renew automatically each billing period at the price shown at checkout. You can cancel anytime from Account → Manage subscription; cancellation takes effect at the end of the current period and you keep access until then.
Billing and tax.
Billing is handled by Paddle (paddle.com), our merchant of record. Your invoice shows Paddle as the seller, and any applicable VAT or sales tax is calculated by Paddle at checkout.
Your statutory rights.
Consumers in the EU, EEA, and UK retain their statutory 14-day cooling-off rights regardless of this policy.
Questions.
For any refund or billing question, email [email protected] and we will help you.
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